Customer Service

If you have any technical questions about your fusionchef by Julabo unit our technical service will be happy to help with advice and practical assistance:

Technical Support
Phone.: +49 7823 51-66
Fax.: +49 7823 51-99

Operating Manual

Do you need an operating manual for your fusionchef by Julabo unit? We will be happy to send you one.
Request operating manual
Return form
Please complete the following form (4 sections) to ensure a rapid processing of the returned Julabo unit.
RMA form
Guarantee / Warranty
fusionchef by Julabo gurantess the proper functioning of our products if they are connected and operated properly and in accordance with the guidelines of the operating manual.
The warranty period is two years.
In the event of a warranty complaint we reserve the right to either repair the unit free-of-charge or replace the unit.
Defective parts are repaired or replaced free-of-charge if it can be proven that the defect or malfunction was caused by a material or manufacturing fault.
Other claims for compensation are excluded!
Statutory warranty begins with the factory delivery of the manufacturer.